Caution! Do you know the person controlling your computer?

Remote assistance is great and is completely safe, as long as you know and trust the company doing it. DO NOT allow anyone on your computer who you do not know. If someone calls you and says you have a problem, hang up and do NOT let them on your computer. If you get a message on your computer to call for help do NOT call or allow anyone on your computer. It is not legitimate.

Didsbury Computers Remote Assistance

Here are the steps to follow:

  1. Call us and ask for Jim. You may need to set up a time to connect, depending on his schedule.
  2. When ready, click the big red button. It will take you to a website where you will enter a name and 9-digit support key (which we will give you).
  3. Download the program and then run/open the file. Confirm that you want it to install and give all necessary permissions and then he will get connected to you.
  4. If, at any time, you are not comfortable with what is happening, ask or just click to close the connection.
  5. He may or may not want you to stay on the phone, depending on what is being done. But you can choose to stay and watch the whole time.
  6. If it looks like he's not doing anything, he may be looking up some information so just wait; he will contact you when done.
  7. Payment can be made by credit card over the phone or through eTransfer. Talk to Jim about this.